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What to Look for When Choosing Security Companies in Perth

by | Jan 22, 2025 | Uncategorized

Perth saw over 100,000 instances of stealing and burglary combined, according to the WA Police Force Crime Statistics Report for 2023. Therefore, it’s understandable that many home and business owners are looking into security options for their properties. Selecting the right security provider in Perth is the first step to achieving peace of mind.

There are many security providers in Perth and separating the experts from the rest requires research and time. Most Perth security providers will sell you a one-size-fits-all solution. Here’s why that’s dangerous. 

Securing a business location requires a strong understanding of the local threat landscape and a different approach to home security, yet unscrupulous providers will guide you towards the highest priced generic package they think you’ll be willing to pay for. This can mean wasting money on unnecessary equipment or, in the worst case scenario, failing to adequately meet your security needs.

Perth residents have a wide range of security solutions to choose from, from high-tech smart systems to community-based services. Read on to learn what really matters when it comes to Perth security companies so you can make an informed choice.

Experience and Reputation in the Industry

A security company’s track record speaks volumes about their reliability. Look for providers with substantial experience in your local area. Perth’s established security firms (like SMS Security, operating since 2006) understand local threats inside and out. Newer companies often miss critical vulnerabilities unique to Perth due to their limited experience. Quality providers will demonstrate an intricate understanding of local threats. Additionally, WA police licensing and fully insured status help ensure that you’re getting the real deal.

When evaluating security companies, explore their online reviews, request client testimonials and verify their licensing credentials. Look for security companies that highlight success stories, like helping a local business prevent multiple break-ins using state-of-the-art surveillance systems or securing a residential community with advanced access control methods. Industry certifications are a sign of their commitment to excellence.

Range of Security Services Offered

Your security needs may evolve over time, so choose a provider offering comprehensive solutions. At a minimum, a quality security company should provide various services including alarm systems, CCTV installation and monitoring services. An office complex in the CBD might integrate these technologies to reduce theft and ensure safety, reflecting the benefits of a well-chosen security provider.

Modern security alarms should integrate seamlessly with other security measures. Top-of-the-range alarm systems may even offer features like remote access and AI-driven monitoring for enhanced surveillance and improved response times. Ultimately, every situation is unique and the best security system companies in Perth offer scalable solutions that can grow with your changing requirements.

For homeowners looking for a comprehensive range of residential security options, consider asking prospective companies:

  • What’s your average response time?
  • What home alarm monitoring services do they offer?
  • Which home security cameras (CCTV) they recommend.
  • Whether their alarm systems are pet-friendly
  • How will alarm system installation affect insurance premiums?
  • Is post-installation servicing provided?

For business owners and those overseeing commercial properties, consider enquiring about the following:

  • What’s your average response time?
  • What access control solutions do they offer?
  • Do they provide commercial alarm monitoring services for faster emergency responses?
  • Which commercial security cameras (CCTV) do they recommend?
  • What is the risk level of my industry?
  • Do you recommend perimeter alarm systems based on my location?
  • How many false alarms did you have last year?

If your security company is not equipped to discuss these questions, we recommend looking elsewhere. 

Quality of Security Systems and Technology

Today’s security threats demand modern solutions. Leading providers will stay current with technological advances, offering state-of-the-art CCTV systems and smart security features. The security industry is ever-changing and your provider should be willing and able to answer any questions you have regarding real-time alerts and analytics.

Look for companies that partner with trusted equipment manufacturers and regularly update their product offerings. Quality hardware backed by reliable monitoring services is key for watertight, consistent security.

Customer Support and After-Sales Service

Security is an around-the-clock concern. Your chosen provider should offer ongoing support and 24 hour enquiry response times to emergencies. Clear communication channels and professional staff are essential markers of quality service.

Of the 138,552 reported property offences in WA in 2023, a significant portion were reported the following day, long after the offence occurred. This is especially relevant for businesses during unstaffed hours. Consider investing in alarm monitoring services for ongoing support.

Regular maintenance schedules and prompt technical support ensure your security systems perform optimally when you need them most. If your security provider is unable to promise you a dedicated support team or ongoing system maintenance and repairs, consider looking elsewhere.

Pricing and Transparency

While cost shouldn’t be the only factor, transparent pricing helps you budget effectively. Reputable security companies in Perth offer detailed quotes and are clear about fees and contract terms. For instance, SMS Security, known for its commitment to honesty and reliability, provides clients with itemised estimates at competitive prices with no-lock in contracts for alarms.

Consider the long-term value rather than just initial costs. Investment in superior security measures often proves more economical over time through reduced incidents and insurance premiums.

Before You Choose

Choosing among security companies in Perth requires careful evaluation of their experience, service range, technology offerings and support systems. Your safety deserves nothing less than a thorough selection process and ongoing partnership with a trusted security provider. 

Here are the action steps we recommend:

  • Get at least 3 quotes (and watch out for hidden fees)
  • Enquire about response times and false alarm rates
  • Confirm their ABN is legitimate
  • Ask about WA police licensing status and any insurance provided
  • Review testimonials from existing clients

The right security company will welcome these questions. The wrong one will dodge them!

Ready to start your search? SMS Security specialises in security alarms and CCTV systems across Perth and surrounding areas. Our team is ready to help you choose the best options for your security needs. Contact us today to secure a no-obligation quote or access professional, tailored security advice.

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